Urgent Air Freight Order – Oil-Free Solution with Video Guidance

An Indonesian client urgently needed a Grooving Machine for their construction project. They requested air freight to their local warehouse to meet a tight deadline.

Our grooving machine contains hydraulic oil – which is not allowed for air freight due to strict shipping regulations. To pass security checks, all oil must be completely drained before shipment.

The client couldn't wait weeks for sea freight. We had to find a solution – fast.

We acted immediately:

1. Drained all hydraulic oil from the machine head – same day – to meet air freight requirements

2. Recorded a short video guide (10 minutes, in English) showing:

   • How to refill the oil properly

   • Correct oil volume

   • How to bleed air from the system after refilling

3. Arranged air freight promptly to save the client valuable time

4. Video call support upon arrival – we guided the client's team step by step to ensure correct installation

"We didn't expect such a fast solution. We thought air freight would be a big problem, but you gave us clear answers and a helpful video. We followed it and it worked perfectly."

This urgent case reminded us that fast response is not just about shipping – it's about solving problems creatively.

Now, for all urgent air freight orders, we proactively inform clients about oil-draining requirements, and we have prepared bilingual oil refill video guides for all models – so any client can set up the machine quickly upon arrival.

• Grooving Machine

Have urgent needs? We're always ready to support – by sea or by air.